D365 SCM Functional Consultant Experience: 4–8 Years Shift: 12:00 PM – 9:00 PM IST Role Overview We are looking for an experienced D365 SCM Functional Consultant with solid hands-on experience in Microsoft Dynamics AX and Dynamics 365 Finance & Operations (D365 F&O;), specifically in Supply Chain Management (SCM). The ideal candidate should have experience in D365 SCM implementation, configuration, enhancements, production support, ticket management, fit-gap analysis, UAT, go-live support, and working closely with business and technical stakeholders.

Key Responsibilities - Gather and analyze business requirements and translate them into effective D365 SCM functional solutions.

- Configure and support Dynamics 365 Finance & Operations Supply Chain Management modules.
- Participate in end-to-end implementations, rollouts, enhancements, and production support.
- Conduct business process analysis, requirement gathering, and fit-gap analysis.
- Handle L2/L3 support tickets, including issue investigation, prioritization, resolution, and closure.
- Perform Root Cause Analysis (RCA) and document solutions for recurring issues.
- Prepare functional specifications, process documents, workflow diagrams, test cases, and user guides.
- Support UAT, solution validation, QA activities, and issue management.
- Work closely with technical teams on customizations, integrations, reports, and data migration activities.
- Participate in requirement workshops, client discussions, solution demonstrations, and walkthroughs.
- Support go-live, post-go-live activities, user training, and knowledge-transfer sessions.
- Validate ERP data, reports, and operational processes.
- Collaborate with project managers, solution architects,



technical consultants, and business stakeholders.
- Support Agile project activities such as sprint planning, backlog refinement, and project coordination.
- Identify opportunities for process improvement, workflow optimization, and operational efficiency.

Mandatory

Skills - Microsoft Dynamics AX

- Dynamics 365 Finance & Operations (D365 F&O;)
- D365 Supply Chain Management (SCM)
- ERP Functional Consulting
- Business Analysis & Requirements Gathering
- Fit-Gap Analysis
- Business Process Documentation
- Functional Specifications
- Process Mapping & Workflow Documentation
- ERP Configuration Support
- User Acceptance Testing (UAT)
- Solution Validation & QA Support
- L2/L3 Production Support
- Ticket Management & Issue Resolution
- Root Cause Analysis (RCA)
- Client & Stakeholder Management
- Workshop Facilitation
- Go-Live & Post-Go-Live Support Preferred Skills - Supply Chain Process Knowledge
- Procurement Process Knowledge
- Inventory Management
- Operations Management
- Data Migration Support
- Integration Concepts
- Reporting Validation
- User Training Support
- Agile Project Delivery
- Process Improvement & Workflow Optimization
- Microsoft Dynamics or ERP Functional Certifications Qualifications - Graduate degree is mandatory.
- MBA or Master's degree in Business Administration, Information Systems, IT, Finance, or Operations Management is preferred.
- Microsoft Dynamics, ERP Functional, Business Analysis, or Project Management certifications will be an added advantage.

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