WE ARE HIRING – DUTY OFFICER

Company: Cineworld Multiplex

Location: Paras Pearls Mall, Sector 12, Avas Vikas, Agra

Position: Duty Officer

We are looking for an experienced and responsible Duty Officer to oversee the smooth functioning of the cinema during the assigned shift and ensure excellent customer service and operational standards.

Key Responsibilities

- Supervise and manage day-to-day cinema operations during the assigned shift.
- Ensure smooth functioning of ticketing, customer service, auditoriums and common areas.
- Monitor CCE and operational staff and allocate duties as required.
- Handle customer complaints, queries and operational issues professionally.
- Coordinate with housekeeping, security, technical/projection and other departments.
- Ensure auditoriums are ready on time and maintain cleanliness and hygiene standards.
- Monitor crowd movement, safety procedures and emergency protocols.
- Ensure compliance with cinema SOPs and operational procedures.
- Monitor staff attendance, grooming, discipline and performance.
- Handle shift opening/closing procedures and prepare necessary reports.




- Monitor cash/ticketing-related operations and report discrepancies to management.
- Escalate major operational, technical or customer-related issues to senior management.
- Ensure a high-quality guest experience throughout the shift.

Candidate Requirements:
- Previous experience in cinema/multiplex operations is preferred.
- Experience as a Duty Officer, Supervisor, Senior CCE, Floor Supervisor or similar role will be an advantage.
- Strong knowledge of cinema operations and customer service.
- Knowledge of Impact Software will be an added advantage.
- Excellent communication and team-handling skills.
- Valuable problem-solving and decision-making abilities.
- Responsible, disciplined and well-groomed.
- Ability to work under pressure during peak hours.
- Comfortable working in rotational shifts, weekends and holidays.

You can share your CV at (phone hidden) Pay: ₹16,000.00 - ₹18,000.00 per month

Work Location: In person

📌 Duty Officer (Sikandra)
🏢 PDI India
📍 Sikandra