- We are looking for an experienced and responsible Duty Manager to oversee day-to-day store operations and ensure smooth functioning of the store during assigned shifts. The candidate will be responsible for frontline team management, customer service, inventory availability, sales performance, cash handling, shrinkage control, and compliance with operational and safety standards.

Key Responsibilities

Store Operations

- Manage day-to-day store operations during assigned shifts.

- Ensure smooth opening, closing, and shift handover activities.

- Monitor store cleanliness, maintenance, and operational standards.

- Ensure all store processes are followed as per company guidelines.

Team Management

- Lead and supervise frontline store employees.

- Allocate duties and monitor staff performance during shifts.

- Support team members in achieving operational and sales objectives.

- Maintain discipline, teamwork, and productivity within the store.

Customer Service

- Ensure excellent customer service throughout the store.

- Handle customer queries, complaints, and escalations professionally.

- Resolve customer concerns promptly while maintaining customer satisfaction.

Inventory Management

- Monitor stock availability and ensure timely replenishment.

- Support inventory control and stock accuracy.

- Monitor stock movement and help identify discrepancies or shortages.

- Coordinate with relevant teams for stock-related issues.

Sales & Revenue

- Drive store sales and support achievement of business targets.

- Monitor sales performance and identify opportunities for improvement.

- Encourage effective customer engagement and upselling where applicable.





Cash Handling

- Monitor billing and cash-handling activities.

- Ensure proper cash management and adherence to store procedures.

- Support reconciliation and reporting of cash-related transactions.

Shrinkage Control

- Monitor store activities to minimize stock loss, damage, and shrinkage.

- Ensure employees follow established stock and security procedures.

- Report irregularities or suspected losses to the appropriate management team.

Store Performance & Reporting

- Monitor key store performance indicators during shifts.

- Maintain and review operational records and reports.

- Use MS Excel for basic reporting, tracking, and data management.

- Provide regular updates to the Store Manager regarding store performance and operational issues.

Compliance & Safety

- Ensure compliance with company policies, operational procedures, and safety standards.

- Promote a secure working environment for employees and customers.

- Ensure proper handling of operational incidents and escalate issues when required.

Store Manager Support

- Support the Store Manager in achieving overall business and operational targets.

- Take responsibility for smooth store functioning in the Store Manager's absence when required.

- Coordinate with different departments to resolve operational issues efficiently.

Required Skills

- Store Operations Management.

- Team Management and Leadership.

- Customer Service.

- Inventory Management.

- Sales Management.

- Cash Handling.

- Shrinkage Control.

- Communication Skills.

- Problem Solving.

- MS Excel.

- Ability to manage shift operations independently.

📌 Duty Manager (Bengaluru)
🏢 JobTrade
📍 Bengaluru