- Manage day-to-day cinema operations and ensure smooth functioning of the site.
- Deliver a premium guest experience through excellent customer service and effective complaint resolution.
- Lead and manage the operations team while maintaining discipline, productivity, and service standards.
- Monitor guest handling, ticketing, food & beverage services, cleanliness, and overall operational standards.
- Ensure compliance with SOPs, safety standards, grooming standards, and hospitality practices.
- Handle guest escalations professionally and ensure timely resolution.
- Coordinate with various departments to ensure seamless cinema operations.
- Monitor staff performance, attendance, grooming, and adherence to operational procedures.
- Maintain high standards of customer experience and service quality.
- Support the Site/Cluster Manager in achieving operational and business targets.
Candidate Profile
- 4–5 years of relevant experience in 5-star hotels,
fine-dining restaurants, premium hospitality, or similar service-oriented environments.
- Hotel Management degree/diploma preferred as a basic qualification.
- Strong guest-handling and service-orientation skills.
- Good understanding of team management and operational discipline.
- Excellent grooming and communication skills.
- Strong understanding of premium hospitality standards and customer experience.
- Ability to work in a fast-paced environment and handle guest escalations effectively.
- Candidates with a professional hospitality background will be preferred.
Key Skills Guest Management | Team Handling | Customer Service | Operations Management | Hospitality | Complaint Resolution | Grooming | Communication | SOP Compliance | Leadership
Pay: ₹28,000.00 - ₹32,000.00 per month
Advantages
- Flexible schedule
- Life insurance
- Paid sick time
- Paid time off
- Provident Fund
Work Location: In person
📌 Duty Manager (Gurugram)
🏢 PVR INOX
📍 Gurugram
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