Role Overview:

The Track and Trace Team ensures timely and accurate shipping of goods by coordinating despatch operations, liaising with transport providers, and maintaining records.

Location: PPR Market Jalandhar

Salary: Starting from ₹30,000 per month (negotiable based on experience, skills, and industry knowledge)

Key Responsibilities:

- Tracking the loads
- Coordinating the loading and unloading of vehicles.
- Dispatching drivers for Delivery and Collections time slots.
- Ensuring all loads are captured recorded thought our TMS.
- Ensure that all emails in the email inbox are followed up and filed once actioned.
- Report any issues and escalate if necessary.
- Responding to all customer enquiries delivery incidents / issues, arrival times or late deliveries / pickups via email and phone call.
- Escalating and flagging late pick-ups / deliveries with customers via phone and then confirm with emails.
- Ensure written/verbal hand-over is given to the next shift.
- Ensuring drivers complete Pre-start.
- Ensuring drivers demonstrate safe work practices at all times.
- Must micromanage the drivers with pick-ups. Phone calls must be made to ensure pick-ups are completed on time.




- Calling drivers advising if their load is ready for departing, or if their load has been delayed.
- Behaving in a professional manner to all internal and external stakeholders at all times.

Requirements:

- Experience in despatch, logistics, or warehousing preferred.
- Strong computer and communication skills.
- Proficiency in despatch or warehouse systems.
- Attention to detail and ability to multitask.
- Solid knowledge of the Transport industry.
- Ability to perform in a fast-paced environment.
- Minimum 1 years of experience within the logistics industry.

Why Join Us?

- Competitive salary and benefits.
- Career growth opportunities.
- Supportive team environment.

Job Type: Full-time Pay: From ₹30,000.00 per month

Ability to commute/relocate

- Model Town, Jalandhar, Punjab: Reliably commute or willing to relocate with an employer-provided relocation package (Required)

Experience:
- Dispatching: 1 year (Required)

Language:
- English (Required)

Shift availability:
- Night Shift (Required)

Work Location: In person

📌 Dispatcher - Track and Trace Team (Model Town)
🏢 Mu0026P Outsourcing
📍 Model Town