Role & responsibilities:

- Lead end-to-end HR Shared Services operations and ensure efficient, consistent and employee-centric service delivery across the employee lifecycle.

- Drive service excellence across onboarding, employee support, HR transactions and offboarding while ensuring adherence to defined SLAs and quality standards.

- Lead HR transformation, digitization and automation initiatives to simplify processes, improve operational efficiency and enhance employee experience.

- Identify and implement AI-enabled solutions, emerging HR technologies and digital workflows across HR Shared Services.

- Drive HR data governance and master data management to ensure data accuracy, integrity, compliance and reporting effectiveness.

- Lead strategic HRSS programs and transformation projects, ensuring delivery within agreed timelines, scope and budgets.

- Evaluate and implement new service delivery models, technology solutions and external vendors to strengthen HR service effectiveness.

- Monitor HRSS performance through service metrics, dashboards, employee satisfaction indicators and operational reviews, and drive continuous improvement.

- Partner with HRBPs, HR Centres of Excellence, Digital, IT, Finance and external service providers to deliver seamless HR services.

- Establish governance, process standardization, compliance and continuous improvement practices across HR operations.

- Lead, develop and engage a high-performing HR Shared Services team and build future-ready capabilities.

Preferred candidate profile:





- 12+ years of progressive experience in Human Resources, with at least 5 years in HR Shared Services, HR Operations, HR Transformation or Employee Services leadership roles.

- Experience leading HR Shared Services / HR Operations in a large and complex organization with significant employee scale.

- Proven track record of driving HR transformation, process excellence, digitization, automation and employee experience initiatives.

- Strong exposure to HR technology platforms such as SAP SuccessFactors, SAP HCM, Workday, Oracle HCM or equivalent HRMS platforms.

- Experience in implementing digital workflows, automation and AI-enabled solutions within HR processes.

- Strong understanding of employee lifecycle management, HR service delivery, SLA governance and operational excellence.

- Experience in HR data governance, master data management, HR reporting and operational dashboards.

- Demonstrated experience in managing HR transformation programs, technology implementations and cross-functional projects.

- Exposure to vendor management and evaluation of HR service delivery models.

- Robust stakeholder management skills with the ability to work effectively with HRBPs, COEs, Digital, IT, Finance and business leadership.

- Candidates from large Manufacturing, Engineering, Automotive, Captive/GCC or Outsourced Shared Services environments would be preferred.

- Strong strategic orientation, customer centricity, innovation, execution focus and people leadership capability.

📌 DGM HR Shared Services & Employee Experience (Mumbai)
🏢 Talent Hired-the Job Store
📍 Mumbai