Desktop Support Engineer(End User Support-ServiceNow) (Goregaon)

Desktop Support Engineer(End User Support-ServiceNow) (Goregaon)

11 Sep
|
Akana Services
|
Goregaon

11 Sep

Akana Services

Goregaon

Experience:4+years

Prefer: Immediate to 15days joiners

Mandatory: ServiceNow,Enduser support,incident management

- Support for desktops, laptops, and peripherals
- Perform hardware installation, replacement, and basic troubleshooting
- Manage device lifecycle (allocation, tracking, refresh, decommission)
- Support OS (Windows), software installation, and patching
- Handle basic network issues (Wi-Fi, VPN, LAN, DNS/DHCP)
- Manage tickets and ensure SLA compliance
- Assist onboarding/offboarding and user setup
- Assist in maintaining assets and support documentation
- Escalate complex issues to L3 teams +

📌 Desktop Support Engineer(End User Support-ServiceNow) (Goregaon)
🏢 Akana Services
📍 Goregaon

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