We are looking for curious and hands-on interns who are interested in understanding how a fast-growing D2C business operates and solving real customer and operational problems. The role will primarily focus on customer experience, customer segmentation, data, AI/ML, process optimization, and gaining hands-on exposure to D2C operations and the Indian last-mile ecosystem.
This Role (Intern) will work at the intersection of Customer Experience, Data, AI/ML, Technology, Operations and Supply Chain.
Key Responsibilities
- Analyze customer behavior and identify meaningful customer segments and patterns
- Understand customer journeys and identify opportunities to improve customer experience
- Help define what we communicate to customers, when we communicate and through which channels
- Speak directly with customers to understand their expectations, feedback and pain points
- Work with customer and operational data to generate actionable insights
- Leverage existing internal tools and identify opportunities to improve their usage and output
- Identify repetitive/manual processes and explore automation opportunities
- Explore practical applications of AI/ML to solve customer and operational problems
- Build simple tools, workflows or automations to improve operational efficiency
- Understand the end-to-end D2C order journey, from order placement to fulfilment and delivery
- Gain exposure to the Indian logistics and last-mile ecosystem
- Work with the backend operations and supply-chain teams to identify bottlenecks and improvement opportunities
What you will Learn
- D2C customer behavior and customer experience
- E-commerce and backend operations
- Data-driven decision making
- AI/ML applications in business
- Process automation and tool building
- Fulfilment and logistics
- Indian last-mile operations
- Supply-chain processes in a fast-growing D2C company
We are looking for candidates who are:
- Curious and highly willing to learn
- Analytical and comfortable working with data
- Interested in technology, AI/ML and automation
- Good problem solvers
- Comfortable speaking to customers and different internal teams
- Willing to work in a fast-paced and ambiguous setting
- Proactive and capable of taking ownership
- Interested in understanding how businesses and operational processes work
Prior experience in all of the above is not mandatory. We are primarily looking for curiosity, problem-solving ability and willingness to build and learn.
📌 C Customer Experience & Operations Intern (Chennai)
🏢 Sweet Karam Coffee
📍 Chennai
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