Customer Support Executive – Voice Process

Job Location: Pocharam, Hyderabad

Job Type: Full-Time

Experience: Freshers / 6 Months–1 Year

Process: Inbound Voice – Customer Support

Industry: Banking / Financial Services

Qualification: Graduation Mandatory

Job Summary

We are hiring Customer Support Executives / Customer Care Specialists for an Inbound Voice Process in the banking sector.

The candidate will be responsible for handling inbound customer calls, resolving queries related to banking products and services, maintaining accurate records, and identifying opportunities to cross-sell relevant products.

Key Responsibilities

- Handle inbound customer calls professionally and efficiently.
- Provide accurate information about banking products and services.
- Understand customer concerns and provide appropriate solutions.
- Troubleshoot and resolve customer issues within the required timelines.
- Escalate unresolved issues to the relevant department.
- Complete customer transactions accurately.
- Maintain proper documentation and call records.
- Identify customer requirements and cross-sell suitable banking products.
- Ensure high levels of customer satisfaction and service quality.
- Follow company policies, processes, and quality standards.

Eligibility Criteria
- Graduation is mandatory.
- Candidates awaiting graduation results are not eligible.
- Intermediate / 12th Pass candidates are not eligible.
- Candidates currently pursuing higher education are not eligible.
- B.Pharmacy candidates are not eligible.
- Freshers can apply.
- Candidates with 6 months–1 year of customer service / BPO / voice process experience can apply.

Required Skills




- Excellent verbal communication in English and Hindi.
- Regional language proficiency will be preferred.
- SVAR Score: 50+.
- Positive telephone etiquette and active listening skills.
- Basic computer knowledge.
- Familiarity with MS Office.
- Good logical reasoning and numerical ability.
- Strong customer-handling skills.
- Patience, empathy, and a customer-oriented approach.
- Ability to handle both customer service and sales/cross-selling conversations.

SalaryFreshers – Pocharam ₹16,200 CTC | ₹15,700 Take Home (NATS)

Experienced Candidates – 6 Months to 1 Year

₹23,000 CTC | ₹17,500 Take Home

Transportation

- Two-way cab transportation available
- OR
- ₹2,000 transport allowance *(₹80/day)*Working Days & Shifts
- 6 days working
- 1 rotational week off
- Inbound voice process
- Banking customer support

Preferred Candidate Profile Candidates with experience in BPO, Customer Care, Customer Support, Voice Process, Inbound Calling, Banking Process, Telecalling, or Customer Service are preferred.

Freshers with good English and Hindi communication skills are also encouraged to apply.

Apply Now

Interested candidates can apply with their updated resume.

Keywords: Customer Support Executive, Customer Care Executive, Customer Service Executive, Voice Process, Inbound Voice Process, BPO, Banking Process, Banking Customer Support, Customer Service, Hindi Voice Process, English Voice Process, Hyderabad Jobs, Pocharam Jobs, Fresher Jobs, BPO Jobs, Customer Care Jobs.

Pay: ₹23,000.00 per month

Benefits

- Commuter assistance
- Health insurance
- Life insurance
- Paid time off
- Provident Fund

Work Location: In person

📌 Customer Support Executive – Voice Process (Pocharam)
🏢 Kiara Global Services
📍 Pocharam