11 Sep
|
Gairik Emanate Management Services Private
|
Bhubaneswar
11 Sep
Gairik Emanate Management Services Private
Bhubaneswar
? Key Responsibilities? Handle customer queries through calls, emails, chat, and social media. ? Provide accurate and timely information about products/services. ? Understand customer concerns and provide effective solutions. ? Handle inbound and outbound customer interactions professionally. ? Record customer issues, feedback, and interactions in the CRM/system. ? Follow up with customers to ensure complete issue resolution. ? Escalate complex issues to the appropriate department when required. ? Coordinate with internal teams to resolve customer complaints. ⭐ Maintain high standards of customer satisfaction and service quality. ? Meet daily/weekly/monthly customer support and performance targets. ? Collect customer feedback and identify recurring issues. ? Maintain customer information and company data confidentially. ? Contribute to improving customer experience and support processes.
📌 Customer Support Executive (Bhubaneswar)
🏢 Gairik Emanate Management Services Private
📍 Bhubaneswar