We are looking for a highly motivated and customer-focused individual to join our team as a B2C Customer Support Representative. In this role, you will be the primary point of contact for our customers, providing exceptional support and ensuring a positive customer experience. You will handle customer inquiries, resolve issues, and contribute to the overall success of our customer service team.
3- Proactive shipment tracking & delay escalation with courier
4- RTO/claim documentation & AWB sharing with Accounts
5- Clearing Adhoc Tickets
Preferred candidate profile
- Experience in a B2C environment.
- Knowledge of e-commerce platforms.
- Technical aptitude and ability to quickly learn new software and systems.
- Problem-solving attitude with a focus on customer satisfaction.
Preferred Qualifications:
- High school diploma or equivalent; a bachelor’s degree is a plus.
- Proven customer support experience or experience as a client service representative.
- Strong phone contact handling skills and active listening.
- Familiarity with CRM systems and practices.
- Excellent communication and presentation skills.
- Ability to multi-task, prioritize, and manage time effectively.
- Customer orientation and ability to adapt/respond to different types of characters.
- Proficiency in English; additional languages are a plus.
What We Offer:
- Competitive salary & benefits package.
- Chance to work with a passionate & innovative team.
- Professional development & learning opportunities.
Industry Type: Internet (E-Commerce)
Department: :Customer Service
Employment Type: Full Time, Permanent
About company
ViaTerra Gear is one of India's leading brands in motorcycle touring accessories. Incorporated in 2010, the company has an extensive portfolio of products in luggage, apparel and hard part categories. We have an in-house team that designs and tests the products, and the products are manufactured at company facilities in Nashik, Maharashtra and Chennai, Tamil Nadu.
We also source some products from manufacturing partners in Asia and Europe. The ViaTerra brand is trusted by customers in India and in over 60 countries around the world.
Company Info
Link: https://viaterragear.com
Location: OS-2, Opp Peacock Industries, MIDC Satpur, Nashik, Maharashtra 422007