- Handle customer queries through calls and provide appropriate solutions.
- Assist customers with account, payment, transaction, and service-related queries.
- Maintain accurate records of customer interactions.
- Resolve customer complaints professionally and within timelines.
- Coordinate with internal teams for issue resolution.
- Maintain service quality and customer satisfaction.
Requirements:
- 6 months–1 year experience in Customer Support, preferably in Banking, BFSI, Nbfc or related industries.
- Good communication and customer-handling skills.
- Basic computer knowledge.
- Valuable problem-solving and interpersonal skills.
- Customer-focused and target-oriented.