We are looking for a Customer Support Executive to help customers with their orders, queries, and issues. You will communicate via WhatsApp and calls to ensure a smooth shopping experience.
Role & responsibilities
- Respond to customer queries on WhatsApp, calls, and emails.
- Help with order placement, tracking, cancellations, and returns.
- Resolve complaints, refunds, and product-related concerns.
- Provide product information and assist customers in making the right choice.
- Follow up on pending issues and escalate if needed.
- Coordinate with the warehouse and shipping team to solve delivery issues.
- Handle customer inquiries on social media (Instagram, Facebook).
Preferred candidate profile Experience: 1+ years in customer support (eCommerce preferred).
Education: No specific degree required just a willingness to learn!
Skills:
- Excellent Verbal & Written communication in English
- Basic knowledge of WhatsApp Business
- Comfortable using online tools (CRM)
- Patience and problem-solving skills.
Perks and benefits Versatile Timings, Casual Clothing & Monthly Parties