Customer Support Executive

Magnifico Resins

Ahmedabad, Gujarat

Full-Time

About Us

Magnifico Resins is India's leading manufacturer of premium epoxy resins and monocoat wood oils, trusted by 75,000+ artists, furniture makers, and manufacturers across the country. Our products are known for crystal clarity, safety, and professional-grade performance. As we expand our footprint across India, we're looking for a dedicated Customer Support Executive to help us deliver a excellent experience to every customer.

About the Role

We're looking for a Customer Support Executive to be the first point of contact for our customers, resolving queries, guiding them on product usage, and ensuring every interaction reflects the quality and care behind our brand. You'll work closely with sales and logistics teams to make sure customer issues are resolved quickly and accurately.

What You'll Do

- Respond to customer queries via phone, email, WhatsApp, and chat in a timely and professional manner
- Provide accurate information on products, orders, pricing, and usage guidance
- Track and follow up on customer orders, deliveries, and returns/replacements
- Log and resolve complaints, escalating complex issues to the relevant team when needed
- Maintain accurate records of customer interactions in the CRM/support system




- Coordinate with the sales and logistics teams to ensure smooth order fulfillment
- Gather customer feedback and share insights with the team to improve products and service
- Support outbound calls for order confirmations, feedback collection, or follow-ups as needed
- Help maintain and update FAQs, product guides, and support documentation

What We're Looking For
- 0–2 years of experience in customer support, telecalling, or a related role
- Good verbal and written communication skills in English
- Comfortable using computers, CRM tools, and basic office software
- Patient, polite, and solution-oriented approach to handling customer concerns
- Ability to multitask and stay organized while managing multiple queries
- Basic problem-solving skills and attention to detail

Nice to Have
- Familiarity with order management or ticketing systems
- Interest in learning about resin/coating products to better assist customers

What We Offer
- Salary starting from ₹18,000/month (based on experience)
- Growth opportunities within a fast-expanding company
- Supportive team environment and on-the-job training

Pay: From ₹18,000.00 per month

Work Location: In person

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