We are looking for an experienced Customer Success Manager with a robust IT/SaaS background and prior experience working with ETL-based companies. The role will focus on customer relationships, service delivery, account management, and stakeholder coordination.
Key Responsibilities:
- Manage customer relationships and ensure successful service delivery.
- Drive customer success, retention, and satisfaction.
- Oversee delivery and resolve customer issues effectively.
- Manage key accounts and coordinate with internal teams.
- Build strong relationships with business and technical stakeholders.
- Ensure timely delivery and alignment with customer expectations.