We are looking for a friendly and customer-focused Customer Support Executive to handle customer queries, provide timely assistance, and ensure a positive customer experience.
Key Responsibilities
- Handle inbound customer calls and queries.
- Understand customer concerns and provide appropriate solutions.
- Follow up with customers when required.
- Maintain customer records and update CRM/system.
- Coordinate with internal teams to resolve customer issues.
- Maintain daily reports and support records.
Requirements
- Fresher to 2 years of experience in customer support/telecalling.
- Good verbal and written communication skills.
- Basic computer and MS Excel knowledge.
- Positive attitude and problem-solving skills.
- Ability to handle customers professionally.
- Freshers with good communication skills are welcome to apply