Job Title: Customer Service / Sales Executive (Work From Office)
Location: Jaipur
Employment Type: Full-Time
Process: (Blended – Voice, Chat & Email)
About the Company
This is a global leader in customer experience management and digital business services, supporting the world’s leading brands through innovative solutions, advanced technology, and high-quality customer support.
Role Overview
We are hiring Technical Support Sales Executives for our Process. The role involves handling customer interactions via voice, chat, and email channels, assisting with technical queries, and driving sales through consultative conversations.
Candidates will be responsible for delivering excellent customer experience while meeting key performance and sales targets. This is a work-from-office role based in Jaipur.
Key Responsibilities
Handle inbound and outbound customer interactions via calls, chat, and email
Understand customer concerns and provide accurate technical solutions
Drive sales through upselling and cross-selling during interactions
Deliver high customer satisfaction while achieving sales targets
Maintain proper documentation of customer interactions
Meet KPIs such as CSAT, Quality, Productivity, and Sales
Follow company policies, quality standards, and compliance guidelines
Eligibility Criteria
Education:
Graduation is mandatory
Experience
Minimum 1+ year of experience in Customer Service/ Technical Support / Sales
International BPO experience preferred
Skills Required:
Excellent verbal and written communication skills in English
Strong customer handling and sales skills
Basic technical troubleshooting knowledge
Ability to work in a fast-paced setting
Work Schedule
Rotational shifts (24x7)
Rotational week-offs
5 days working
Compensation & Benefits (Monthly)
1-1.5 Year Experience: 42K package
1.5 – 2 Years Experience: 44K package
2+ Years Experience: 46K package
Statutory Benefits: PF / ESIC / Mediclaim / Gratuity as per company policy
Cab Facility: Partially paid cabs available for night shifts (9:30 PM – 6:00 AM)
Training & Career Growth
3 months of paid training
Certification round after training completion
Opportunity to apply for Internal Job Posting (IJP) after 9 months
Additional Benefits
10-days Hotel stay for outstation candidates (dual occupancy sharing)
Travel tickets and hotel arrangements will be organized by the company
No leaves permitted during the first 3 months of training