Job Summary

Customer Service Responsibilities list

- Manage large amounts of incoming/outgoing calls

- Generate sales leads
- Identify and assess customers- needs to achieve satisfaction
- Build sustainable relationships and trust with customer accounts through open and interactive communication
- Provide accurate, valid and complete information by using the right methods/tools
- Meet personal/customer service team sales targets and call handling quotas
- Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
- Keep records of customer interactions, process customer accounts and file documents
- Follow communication procedures, guidelines and policies
- Take the extra mile to engage customers

Responsibilities and Duties CSR Duties and Responsibilities include :




- Managing incoming calls and customer service inquiries
- Generating sales leads that develop into recent customers
- Identifying and assessing customers- needs to achieve satisfaction

Qualifications and Skills

Requirements

- Proven customer support experience or experience as a client service representative
- Track record of over-achieving quota
- Strong phone contact handling skills and active listening
- Familiarity with CRM systems and practices
- Customer orientation and ability to adapt/respond to different types of characters
- Excellent communication and presentation skills
- Ability to multi-task, prioritize, and manage time effectively

- High school degree

📌 Customer Service Representative (Mumbai)
🏢 Franchise Alpha
📍 Mumbai