Key Responsibilities Handle customer queries from guests and hosts through calls majorly or other support channels if required. Assist with issues related to bookings, cancellations, refunds, payments, reservations, listings, check-in/check-out, and account concerns . Understand the customer's problem by asking appropriate probing questions.
Provide accurate resolutions using available knowledge bases, tools, and procedures. Handle customer complaints with patience, empathy, and professionalism . Investigate issues and escalate cases when required.
Communicate clearly and maintain a positive customer experience. Document every interaction accurately in the relevant systems.
Eligibility Undergrad & Graduates Freshers & Experienced both Willingness to work in rotational shifts (including night shifts) Excellent
English communication , both verbal and written. Robust listening and comprehension skills. Good problem-solving and decision-making ability. Customer-focused and empathetic attitude. Basic computer and internet skills.
📌 Customer Service Representative (Bengaluru)
🏢 Concentrix
📍 Bengaluru
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