Collaboration, Reviews & Reporting:

● Work with BD and Sales teams on account expansion opportunities, upsell strategies, and customer initiatives.

● Coordinate with Product & Tech teams to relay customer feedback and influence the roadmap.

● Conduct QBRs/MBRs share usage insights, platform updates, and success strategies.

Customer Relationship & Retention:

- Own the post-onboarding customer journey ensure smooth platform adoption and a positive first experience.
- Build and nurture long-term relationships with key accounts; serve as the primary escalation point.
- Lead renewal conversations with the Director of Sales; track contract timelines and engage proactively.
- Monitor account health metrics and usage data to identify at-risk accounts and drive re-engagement.

Must-Have: ● 3–6 years in Customer Success, Account Management, or B2B Sales support.

● Prior exposure to B2B SaaS, marketplace, or tech-enabled platforms.

● Excellent communication & stakeholder management C-suite to procurement heads.

● Solid analytical mindset account health dashboards, renewal metrics.

Proficiency in CRM tools (Salesforce, HubSpot, or similar).

Pay: ₹600,000.00 - ₹900,000.00 per year

Work Location: In person

📌 Customer Service Manager (CSM) (Thane)
🏢 MentorBeep
📍 Thane