Customer Service Executive (Mumbai)

Customer Service Executive (Mumbai)

11 Sep
|
KnowledgeWorks Global (KGL)
|
Mumbai

11 Sep

KnowledgeWorks Global (KGL)

Mumbai

Customer Service Executive:

- Handle and respond to customer queries, complaints, and requests professionally via email within defined service timelines.

- Provide accurate information about products, services, policies, and procedures to support customer needs.

- Maintain excellent written communication with clarity, empathy, and adherence to company standards.

- Log and update all email interactions in the CRM or ticketing system with proper categorization.

- Work towards meeting key performance metrics including response time, quality scores, and customer satisfaction.

📌 Customer Service Executive (Mumbai)
🏢 KnowledgeWorks Global (KGL)
📍 Mumbai

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