Seeking a Customer Service Executive for an Interior Decor firm in Mumbai!

Responsibilities

- Please provide friendly, helpful, and informative customer service to all visitors, ensuring an outstanding experience.

- Please help customers in person, over the phone, via email, and through chat to address questions, resolve issues, and offer product recommendations.

- You can engage with customers proactively and suggestively to help their shopping experience and support sales.

- Maintain accurate records of customer interactions and follow up as necessary to ensure customer satisfaction.

- Collaborate with the team to ensure the timely resolution of complaints.

- Support store operations, including opening and closing of store operations, maintaining store conditions, visual merchandising, and conducting inventory checks.

- Monitor stock levels and report any shortages or stockouts to prevent missed sales opportunities.





- Represent the Company by ensuring that all customer service interactions comply with company standards and policies.

Qualifications

- Strong customer service skills and a positive attitude toward in-person interactions.

Experience of at least 1 year is ideal and not more than 2 years.

- Quick-thinking with the ability to resolve issues efficiently.

- Effective communication skills, both verbal and written.

- Punctual, professional, and reliable.

- Empathetic and patient with customers, providing thoughtful and appropriate solutions.

- Ability to work collaboratively within a team setting.

- Previous experience in customer service or retail operations is preferred but not required

📌 Customer Service Executive (Mumbai)
🏢 CeeQ
📍 Mumbai