Company Description SILASERS (SIL) is a leading Indian laser machine manufacturer with over 35 years of experience, based in Pune, Maharashtra. The company operates seven manufacturing units with a large production capacity and has more than 15,000 installations supported by multiple sales offices and tech centers across India.

SIL offers a broad portfolio of ISO-certified laser systems, including cutting, engraving, marking, welding, battery processing, additive manufacturing, and specialized solutions for sectors like solar and textiles. The company is known for high-quality machines with minimal maintenance costs and integrated automation and material handling solutions. A team of over 400 employees and trained service engineers provides strong sales and service support with prompt customer feedback.

Role Description The Customer Service Coordinator is a full-time, on-site role based in Pune City, Maharashtra, India. The role involves responding to customer inquiries, coordinating service requests, and ensuring timely resolution of technical and non-technical issues related to SIL laser machines.

The coordinator will maintain customer records, track service activities, and follow up to ensure high levels of satisfaction and consistent communication. Daily tasks include handling phone and email support, liaising with sales and service teams,



scheduling visits for service engineers, and providing regular status updates to customers. The role also requires preparing basic reports on service performance, gathering customer feedback, and supporting continuous improvement of customer service processes.

Qualifications

- Candidates should possess robust customer-focused skills, including Customer Satisfaction, Customer Experience, and Customer Service.
- Candidates should possess solid support-oriented skills, such as Customer Support and effective issue resolution.
- Candidates should possess excellent Communication skills, both verbal and written, for interacting with customers and internal teams.
- Candidates should possess good organizational and coordination abilities, including scheduling, follow-up, and record-keeping.
- Candidates should possess basic computer proficiency (MS Office, CRM or service management tools) and the ability to learn internal systems.
- Candidates should possess problem-solving skills, attention to detail, and the ability to work collaboratively in a fast-paced environment.
- A diploma or bachelor’s degree in any discipline, and prior experience in customer service or coordination roles in manufacturing or technical industries, is preferred.

📌 Customer Service Coordinator (Pune)
🏢 SILASERS
📍 Pune