Niyo Solutions is looking for Customer Relationship Managers for its Niyo Express business. The role involves customer-facing service, product demonstration, KYC/onboarding support and cross-selling of Niyo's forex and travel-related products.
Key Responsibilities:
- Handle delivery and fulfilment of pre-booked customer leads.
- Support customers with KYC, onboarding and activation.
- Conduct product demos and explain the benefits of Niyo Global Forex Cards.
- Cross-sell International Travel Insurance, E-Sim, Forex Cash and other products.
- Build strong customer relationships and generate referrals.
- Handle customer queries, lead-status mapping and escalations.
- Maintain solid product knowledge through training.
Candidate Requirements:
- Bachelor's degree in any stream.
- Excellent communication skills in English and Hindi; local language proficiency preferred.
- Good interpersonal and customer-handling skills.
- 0–3 years of experience in sales or customer service.
- Financial product sales/service experience is an added advantage.
- Two-wheeler preferred because the role involves in-city field joining/travel.