We are looking for a customer-focused professional to manage relationships with existing customers, conduct completed-project site visits, coordinate issue resolution with the Care Team, and generate referral leads.
Key Responsibilities
- Visit completed projects and meet customers along with the Care Team.
- Review sites, identify snags/issues, and coordinate with the Care Team for timely resolution.
- Build and maintain strong relationships with existing customers.
- Identify and generate referral leads through customer and site visits.
- Ensure a positive post-project customer experience.
- Maintain regular follow-ups and records of customer interactions and referrals.
- Complete approximately 1820 site visits per week.
Key Skills
- Excellent communication and interpersonal skills.
- Strong relationship-building ability.
- Customer-centric approach and problem-solving skills.
- Good coordination and follow-up skills.
- Comfortable with extensive in office travel and weekend working.
Candidate Profile
- 3+ years of experience in customer relationship management, sales, business development, customer success, or similar customer-facing roles.
- Strong face-to-face customer engagement skills.
- Immediate joiners preferred.
📌 Customer Relationship Executive (Chennai)
🏢 HomeLane
📍 Chennai
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