- Handle customer enquiries through calls and other communication channels.
- Understand customer requirements and provide appropriate information.
- Follow up with leads and prospective customers.
- Build and maintain positive customer relationships.
- Explain products/services and assist customers in making informed decisions.
- Generate sales opportunities and support the business development process.
- Maintain regular follow-ups and update customer records.
- Coordinate with internal teams to ensure smooth customer service.
- Collect customer feedback and identify opportunities for improvement.