We are looking for a customer-focused and enthusiastic Customer Relationship Executive (CRE) to join our team. The candidate will be responsible for maintaining strong customer relationships, handling customer queries, coordinating follow-ups, and ensuring a high level of customer satisfaction.
Key Responsibilities
- Handle customer enquiries and provide timely assistance.
- Maintain regular communication with customers through calls, messages, and other channels.
- Follow up with customers regarding vehicle sales, service, deliveries, and appointments.
- Schedule and coordinate customer appointments.
- Collect customer feedback and address concerns professionally.
- Maintain accurate customer records and update CRM systems.
- Coordinate with Sales, Service, and other departments to resolve customer issues.
- Conduct customer satisfaction calls and follow up on complaints.
- Support customer retention and improve overall customer experience.
- Prepare daily/weekly reports related to customer interactions and follow-ups.
Requirements
- Bachelor's degree or equivalent qualification.
- 0–3 years of experience in Customer Relationship Management, Automobile Dealership, Sales, or a related field.
- Good communication and interpersonal skills.
- Customer-oriented attitude with solid follow-up skills.
- Basic computer and CRM knowledge.
- Ability to handle customer complaints professionally.
- Good Malayalam and English communication skills.
- Candidates with automobile dealership experience will be preferred.
Key Skills Customer Relationship Management | Customer Handling | Follow-up | Communication Skills | CRM | Customer Satisfaction | Complaint Resolution | MS Office | Automobile Industry
What We Offer
- Competitive salary
- Performance-based incentives
- Professional growth opportunities
- Supportive work environment
- Training and development opportunities
Interested candidates can apply with their updated resume. Pay: ₹12,000.00 - ₹16,000.00 per month