- Handle customer enquiries, feedback, complaints, and service requests professionally.

- Maintain regular communication with customers before, during, and after their tours.

- Coordinate with Sales, Operations, Ticketing, Visa, and other departments to resolve customer issues.

- Follow up on bookings, tour confirmations, payments, amendments, cancellations, and other customer requirements.

- Ensure timely resolution of customer complaints and maintain a high level of customer satisfaction.

- Collect and maintain customer feedback and identify areas for service improvement.

- Maintain accurate records of customer interactions, complaints, follow-ups, and resolutions.

- Conduct post-tour follow-ups to obtain feedback and encourage repeat business.

- Assist customers with travel-related information and provide appropriate guidance when required.





- Handle escalated customer issues and coordinate with the concerned HOD/management for resolution.

- Ensure all customer communications are clear, courteous, accurate, and timely.

- Build and maintain solid relationships with existing and potential customers.

- Support the team in achieving customer satisfaction and retention targets.

- Prepare periodic reports on customer feedback, complaints, and service-related issues.

- Adhere to company policies, service standards, and confidentiality requirements.

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

- Paid sick time

- Paid time off

- Provident Fund

Work Location: In person

📌 Customer Relation Executive (CRE) (Kaloor)
🏢 Somans Leisure Tours India
📍 Kaloor