Job Title: Customer Care Executive

Department: Customer Care / Patient Relations

Location: Ovum Hospitals

Experience: 1–3 years preferred

Industry: Hospital / Healthcare

Job Summary

We are looking for a customer-focused and well-spoken Customer Care Executive to ensure a smooth and positive experience for patients and their attendants. The candidate will be responsible for handling patient queries, appointments, feedback, complaints, and coordinating with various hospital departments.

Key Responsibilities

- Attend to patient and attendant queries in person and over phone professionally.
- Handle inbound and outbound calls related to appointments, follow-ups and hospital services.
- Schedule, reschedule and confirm doctor appointments.
- Provide accurate information regarding doctors, departments, treatments, facilities and hospital services.
- Guide patients and attendants through hospital processes and direct them to the appropriate departments.
- Coordinate with Doctors, Nursing, Front Office, Billing, Pharmacy, Diagnostics and other departments to resolve patient concerns.
- Handle patient complaints and feedback with empathy and escalate unresolved issues to the concerned authority.
- Conduct patient follow-ups and ensure timely communication.
- Collect and maintain patient feedback and complaint records.




- Monitor patient waiting time and assist in resolving service-related delays.
- Maintain accurate records of calls, queries, complaints and follow-ups in the hospital system.
- Support patient satisfaction and service-quality initiatives.
- Maintain patient confidentiality and follow hospital policies and SOPs.
- Prepare basic daily/weekly reports related to customer interactions and feedback.

Candidate Requirements

- Any Graduate with valuable communication skills.
- 1–3 years of experience in hospital/healthcare customer care, patient relations, front office or similar role preferred.
- Excellent verbal and interpersonal communication skills.
- Fluency in English and Kannada is preferred; Hindi/Telugu will be an added advantage.
- Good knowledge of MS Office and basic computer applications.
- Should be polite, patient, empathetic and presentable.
- Strong problem-solving and coordination skills.
- Ability to handle multiple queries and work effectively in a fast-paced hospital environment.
- Willingness to work in rotational shifts, if required.

Preferred Profile Hospital/Healthcare experience is preferred. Candidates with strong communication skills, patient-handling experience and a service-oriented attitude will be considered.

Pay: ₹10,000.00 - ₹25,000.00 per month

Advantages

- Provident Fund

Work Location: In person

📌 Customer Care Executive (Kalyan Nagar)
🏢 Ovum Hospitals , Kalyan nagar
📍 Kalyan Nagar