Company: Vasundhra Raj Luxury Jewellery

Designation: Customer Care Executive

Location: Sahastradhara Road, Dehradun

Employment Type: Full time

Experience: 1–3 years in Customer Service / Customer Relationship Management / Luxury Retail preferred

About the Role

We are looking for a Customer Care Executive who can deliver a warm, personalised, and premium customer experience to our clients. The ideal candidate should have excellent communication skills, a polished personality, strong attention to detail, and the ability to handle customers with professionalism and discretion.

As a Customer Care Executive at Vasundhra Raj Luxury Jewellery, you will be responsible for assisting customers across their jewellery journey—from initial enquiries and product information to order coordination, after-sales support, and relationship management.

Key Responsibilities

- Handle customer enquiries through phone calls, WhatsApp, social media, and other communication channels.
- Respond to customers promptly, professionally, and courteously.
- Understand customer requirements and provide relevant information about jewellery products, collections, pricing, customisation, and availability.
- Provide a personalised and luxury-level customer experience at every interaction.
- Coordinate with the Sales, Jewellery Design, Production, and Operations teams to ensure smooth customer service.
- Follow up with prospective customers and maintain regular communication without being intrusive.
- Manage customer orders, updates, delivery timelines, and post-purchase queries.
- Coordinate with internal teams regarding customised jewellery, repairs, alterations, exchanges, and other customer requests.
- Maintain accurate records of customer interactions, enquiries, orders, and follow-ups.
- Handle customer complaints and concerns professionally and ensure timely resolution.
- Escalate sensitive or complex customer issues to the appropriate senior/team member.




- Conduct post-sales follow-ups to ensure customer satisfaction.
- Build and maintain long-term relationships with existing customers.
- Maintain confidentiality of customer information, pricing, and business-related information.
- Support the team in customer retention, repeat purchases, referrals, and relationship-building activities.
- Ensure that all communication reflects the premium image, values, and service standards of Vasundhra Raj Luxury Jewellery.

Required Skills & Competencies

- Excellent verbal and written communication skills.
- Fluent in English and Hindi
- Pleasant, confident, and professional personality.
- Strong customer-handling and relationship-management skills.
- Ability to communicate with luxury customers with maturity and discretion.
- Good listening and problem-solving abilities.
- Strong attention to detail and follow-up skills.
- Ability to multitask and manage multiple customer conversations simultaneously.
- Comfortable using WhatsApp, CRM systems, email, MS Office/Google Workspace, and other digital communication tools.
- Ability to learn and understand jewellery products, terminology, and brand offerings.
- Positive attitude, patience, and willingness to learn.

Preferred Experience Candidates with experience in any of the following will be preferred:

- Luxury jewellery / luxury retail
- Premium fashion or lifestyle brands
- Customer relationship management
- High-end hospitality

Personal Attributes The ideal candidate should be:
- Customer-focused
- Polite and composed
- Well-groomed and professionally presented
- Proactive and responsible
- Patient and empathetic
- Detail-oriented
- Organised and punctual
- Confident in communication
- Mature in handling sensitive customer situations
- Comfortable working in a fast-paced, premium brand environment

Interested candidates may share their updated CV at [email protected] or contact at (phone hidden) Pay: ₹12,000.00 - ₹20,000.00 per month

Benefits

- Paid sick time
- Provident Fund

Work Location: In person

📌 Customer Care Executive (Dehradun)
🏢 Vasundhra raj luxury Jewellery
📍 Dehradun