– UK Telecom Inbound Voice Process

Process: / UK Telecom – Inbound Voice Process

Location: [Insert Location]

Shift: UK Shift / Rotational Shifts

Employment Type: Full time

Job Summary

We are looking for enthusiastic and customer-focused candidates to join our UK Telecom Inbound Voice Process supporting Sky TV customers. The role involves handling inbound customer calls, understanding customer requirements, resolving queries, and providing excellent customer service.

Key Responsibilities

* Handle inbound calls from UK customers regarding Sky TV and telecom services.

- Understand customer concerns and provide accurate solutions.
- Assist customers with service, billing, package, account, and technical-related queries.
- Communicate clearly and professionally with customers.
- Maintain a high standard of customer service and customer satisfaction.
- Follow company processes, quality standards, and compliance guidelines.
- Accurately update customer information and call details in the system.
- Escalate complex issues to the appropriate department when required.
- Meet defined productivity, quality, and customer-service targets.

Candidate Requirements

* Excellent English communication skills, both verbal and written.

- Good listening and interpersonal skills.
- Customer-service-oriented attitude.




- Ability to confidently handle inbound customer calls.
- Basic computer knowledge and good typing skills.
- Ability to understand and resolve customer queries effectively.
- Comfortable working in UK shifts, including rotational shifts if required.
- Prior experience in BPO, telecom, customer service, or voice processes will be an advantage.
- Freshers with strong communication skills may also be considered, depending on process requirements.

Key Skills

* Excellent verbal communication
- Active listening
- Customer handling
- Problem-solving
- Empathy and patience
- Basic computer proficiency
- Multitasking
- Teamwork
- Professional telephone etiquette

What We’re Looking For

Candidates who are confident, customer-focused, polite, and comfortable speaking with UK customers. The ideal candidate should be able to communicate clearly, understand customer needs, and provide effective solutions while maintaining a professional approach.

Important

UK Shift | Inbound Voice Process | Telecom / Sky TV | Good English Communication | Customer Service Interested candidate can connect (phone hidden) / mail [email protected]

Pay: ₹18,000.00 - ₹23,000.00 per month

Work Location: In person

📌 CSE (Customer Service Executive) (Mumbai City)
🏢 International BPO
📍 Mumbai City