CRM Executive / Assistant Manager – Possession

Industry: Real Estate / Property Development

Location: Matunga Road (Western Line)

Experience: 2–5 years

Reporting To: CRM Head / CRM TL

Key Responsibilities

- Manage the complete possession and handover process for residential/commercial real estate projects.
- Prepare and maintain customer-wise possession schedules and handover trackers.
- Coordinate with customers regarding possession dates, documentation, payments, and handover formalities.
- Issue possession-related communication, notices, and appointment schedules.
- Coordinate with Finance/Accounts to ensure outstanding payments, maintenance charges, taxes, and other dues are cleared before possession.
- Coordinate with Legal/Documentation teams for agreements, registration, NOCs, possession letters, and other required documents.
- Work closely with Project/Construction teams to confirm unit readiness before scheduling customer inspections.
- Arrange and manage pre-possession inspections / snagging visits with customers.
- Record customer complaints, snags, and observations and coordinate with the relevant teams for closure.
- Track snag rectification and ensure timely resolution before final handover.
- Coordinate with facility management/security/operations teams for handover of keys,



access cards, parking details, amenities, and other relevant items.
- Ensure all possession documentation is complete and properly recorded in the CRM system.
- Maintain accurate customer records, possession status, payment status, and document status in CRM.
- Handle customer queries and escalations professionally and ensure timely resolution.
- Conduct regular follow-ups with customers who have pending documentation or payments.
- Prepare daily/weekly/monthly possession MIS reports for management.
- Track key metrics such as scheduled possessions, completed possessions, pending cases, snag closure, customer complaints, and TAT.
- Ensure compliance with company policies, project timelines, and applicable real estate regulations.

Qualification
- Minimum Graduate

Preferred Candidate Profile Candidates with experience in real estate developers, residential projects, commercial projects, or property management, particularly in CRM and possession/handover operations, will be preferred.

Interested candidate share resume to [email protected]/ DM (phone hidden)

Pay: ₹40,000.00 - ₹50,000.00 per month

Perks

- Provident Fund

Work Location: In person

📌 CRM Possession (Mumbai)
🏢 Ruparel Realty
📍 Mumbai