CRM Executive

Location: NSP, Delhi

Employment Type: Full-Time | On-Site

Experience: 6 months- 1 years

Salary: ₹8,000 – ₹15,000 per month

About the Role

We are looking for a CRM Executive who will be responsible for communicating with customers, handling follow-ups, managing leads, and ensuring a smooth customer experience. The ideal candidate should have good communication skills, a positive attitude, and the ability to manage multiple customer interactions effectively.

Key Responsibilities

- Handle incoming and outgoing customer calls.
- Follow up with leads, prospects, and existing customers.
- Understand customer requirements and provide relevant information.
- Maintain regular communication with customers through calls and WhatsApp.
- Update customer details, follow-ups, and interactions in CRM/Excel.
- Coordinate with the Sales and Operations teams to resolve customer queries.
- Track leads and ensure timely follow-ups.
- Maintain accurate customer records and status updates.
- Handle basic customer complaints and escalate issues when required.
- Ensure a positive customer experience throughout the communication process.




- Prepare basic daily/weekly follow-up reports.

Requirements
- 6 months of experience in Telecalling, Customer Relationship Management, Inside Sales, or Customer Support.
- Positive verbal communication skills in Hindi and English.
- Confident and comfortable speaking with customers over the phone.
- Basic knowledge of MS Excel/Google Sheets.
- Good follow-up and coordination skills.
- Ability to maintain records and manage multiple conversations.
- Freshers with good communication skills are also welcome.

Key Skills Communication | Customer Handling | Telecalling | Follow-ups | CRM Management | MS Excel | Lead Management | Coordination

What We’re Looking For

- Customer-focused and polite communication.
- Good listening and problem-solving ability.
- Responsible and organized approach.
- Ability to work in a rapid-paced environment.
- Strong follow-up discipline and attention to detail.

For any queries or to apply, you can connect with us at [email protected]. Pay: ₹8,000.00 - ₹11,000.00 per month

Work Location: In person

📌 CRM Executive (Delhi)
🏢 Vive Housebanao Technologies
📍 Delhi