We are looking for a friendly, responsible, and customer-focused CRM Executive to manage customer communication and follow-ups for Sri Sai Veerabhadra Furniture.

The person will be responsible for handling CRM activities, Instagram/WhatsApp messages, customer calls, enquiries, follow-ups, and coordinating with the sales team to ensure a smooth customer experience.

Key Responsibilities

- Handle incoming and outgoing customer calls professionally.
- Respond to customer enquiries received through Instagram, WhatsApp, and other social media channels.
- Maintain and update customer details and enquiries in the CRM system.
- Follow up with customers regarding quotations, product enquiries, orders, and pending decisions.
- Convert enquiries/leads into potential sales by providing timely responses and follow-ups.
- Coordinate with the sales and showroom team regarding customer requirements.
- Keep track of customer enquiries and ensure no lead is missed.
- Send product information, photos, quotations, and other details to customers when required.
- Maintain proper records of customer conversations, follow-ups, and sales status.
- Handle customer complaints or concerns politely and coordinate with the concerned team for resolution.
- Follow up with previous customers for repeat purchases and referrals.
- Prepare basic daily/weekly reports on enquiries, follow-ups, and conversions.
- Maintain a professional and positive tone while communicating with customers.

Required Skills




- Good communication and customer-handling skills.
- Comfortable speaking with customers over the phone.
- Good knowledge of Instagram, WhatsApp, and social media messaging.
- Basic computer knowledge.
- Ability to learn and use CRM software.
- Good follow-up and organizational skills.
- Ability to multitask and handle multiple customer enquiries.
- Polite, patient, and skilled attitude.
- Previous experience in CRM, telecalling, customer service, showroom sales, or furniture sales is an advantage.

Preferred Candidate We are looking for someone who is:
- Active and responsive
- Good at talking to customers
- Strong in follow-ups
- Comfortable using mobile apps and computers
- Responsible for maintaining customer records
- Sales-oriented and focused on converting enquiries into customers

Key Performance Indicators (KPIs) The CRM Executive will be evaluated based on:
- Number of enquiries handled
- Response time to Instagram/WhatsApp enquiries
- Number of customer follow-ups completed
- Lead-to-customer conversion
- Accuracy of CRM records
- Customer satisfaction
- Repeat customer follow-ups

Salary ₹15,000 -₹20,000 per month, depending on experience and skills.

Experience: 1–2 years preferred, but good candidates with strong communication skills may also be considered.

To Apply: Contact : (phone hidden)

Pay: ₹15,000.00 - ₹20,000.00 per month

Benefits

- Cell phone reimbursement

Work Location: In person

📌 CRM Executive (Sanath Nagar)
🏢 Sri Sai Veerabadra Furnitures
📍 Sanath Nagar