The CRM Executive will be responsible for managing customer relationship management activities within the Store Operations department. This role involves utilizing CRM tools and strategies to enhance customer experience and drive business growth.
Roles and Responsibilities:
- Implement and manage CRM strategies to improve customer engagement and retention.
- Analyze customer data to identify trends and insights for targeted marketing campaigns.
- Collaborate with cross-functional teams to ensure CRM initiatives align with business objectives.
- Monitor and report on CRM performance metrics to track effectiveness and make data-driven decisions.
- Provide training and support to staff on CRM tools and best practices.
Qualifications:
- Bachelor's degree in Marketing, Business Administration, or related field.
- 2-5 years of experience in CRM or related roles within the Store Operations department.
- Proficiency in CRM software and tools.
- Robust analytical and problem-solving skills.
- Excellent communication and interpersonal abilities.