Position: CRM Executive

Department: Customer Relationship Management

Industry: Real Estate

JD

- Handle customer queries and maintain regular communication.
- Manage customer data, booking details, and documents in CRM software.
- Coordinate with Sales, Accounts, Legal, and Site teams for customer-related matters.
- Handle bookings, allotment, payment, demand letters, receipts, and documentation.
- Maintain accurate records of customer payments, outstanding amounts, and installments.
- Follow up with customers for pending payments and required documents.
- Prepare and share payment reminders, demand letters, and other customer communications.
- Coordinate possession, registration, handover, and other post-sales activities.
- Resolve customer complaints and ensure timely issues clouser .
- Maintain proper records of customer interactions, complaints, and follow-ups.




- Prepare daily/weekly/monthly CRM reports for management.
- Ensure customer information is updated accurately in the CRM system.
- Coordinate with customers regarding site visits, meetings, documentation, and project updates.

Required Skills
- Good communication and customer-handling skills.
- Good knowledge of MS Excel and MS Word.
- Experience with CRM software is preferred.
- Good follow-up and coordination skills.
- Strong documentation and record-keeping ability.
- Ability to handle multiple customers and tasks simultaneously.
- Good problem-solving and interpersonal skills.

Pay: ₹20,000.00 - ₹35,000.00 per month

Perks

- Health insurance

Work Location: In person

📌 CRM Executive (Faridabad)
🏢 Arttech affordable housing
📍 Faridabad