Make outbound calls to customers regarding pending/overdue payments. Follow up with customers and remind them about payment due dates. Understand customer concerns and provide suitable payment solutions.
Negotiate payment commitments and ensure timely collections. Maintain accurate records of calls, follow-ups, and payment commitments. Achieve daily, weekly, and monthly collection targets. Follow company policies and maintain skilled communication with customers.
Escalate unresolved or sensitive cases to the concerned team.