Role & responsibilities

We are seeking a motivated and customer-focused Channel Support Agent / Onboarding Agent to join our team. In this role, you will be responsible for providing exceptional support to our partners and customers, ensuring a smooth onboarding experience, and assisting with any inquiries related to our online store. You will play a crucial role in enhancing customer satisfaction and driving the success of our channel partners.

Key Responsibilities

Onboarding Support

- Guide new partners through the onboarding process, ensuring they understand our platform,

tools, and resources.
- Conduct training sessions and provide documentation to help partners effectively utilize our

online store.
- Assist partners in setting up their accounts, product listings, and payment processing. Customer

Support

- Respond to inquiries from partners and customers via communication channels in a timely and

professional manner.
- Troubleshoot and resolve issues related to orders, payments, and account management.
- Maintain a high level of product knowledge to provide accurate information and support.

Communication:
- Act as a liaison between partners and internal teams, ensuring clear communication and timely





resolution of issues.
- Identify areas for improvement in our onboarding process and support services.

Documentation and Reporting:
- Maintain accurate records of partner interactions and onboarding progress in our CRM system.
- Prepare reports on common issues, feedback, and suggestions for process improvements.

Continuous Improvement:
- Stay updated on industry trends and best practices to enhance the onboarding experience and

support services.
- Collaborate with the product and marketing teams to improve resources and tools available to

partners.

Requirements

- 1-2 years in a high-volume help desk role, providing technical support and guidance in a quick-

paced environment.
- Excellent spoken and written communication skills, with fluency in comprehension and

expression.
- Ability to accurately capture and document information while following processes correctly.
- Quick learner, receptive to feedback, and adaptable to process updates.
- While primarily an individual contributor, must engage in cross-training, collaboration, and

program development efforts.

📌 Client Onboarding Specialist -Chennai- Night shift
🏢 Straive
📍 Chennai