Chat Support Executive (Kolkata)

Chat Support Executive (Kolkata)

11 Sep
|
Kochar Infotech
|
Kolkata

11 Sep

Kochar Infotech

Kolkata

Roles and Responsibilities

- Provide customer support through chat platforms, responding to customer inquiries and resolving issues in a timely manner.

- Utilize solid communication skills to build rapport with customers and understand their needs.

- Work on non-voice processes such as email, web chat, or messaging platforms.

- Collaborate with internal teams to resolve complex customer complaints or escalations.

- Maintain accurate records of all interactions with customers using CRM software.

- Flexible in rotational shift & Week offs

- Able to converse fluently in English (written & Verbal)

- Verbal fluency in Hindi, expected

Desired Candidate Profile

- Strong understanding of Chat Process, Non Voice Process, Semi Voice, Blended Process, Backend Process etc. .

- Experienced candidates in E-Commerce / Quick Commerce (ex- Flipkart, Myntra, Zomato, Zepto, Swiggy, BlinkIt)

- Personal Vehicle available (2-wheeler)

- Graduates

📌 Chat Support Executive (Kolkata)
🏢 Kochar Infotech
📍 Kolkata

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