Affinity Management Pvt. Ltd. is looking for an experienced and confident BPO Trainer who can effectively train and prepare fresher candidates for the calling process.
? Location: Janakpuri West, New Delhi
? Experience: 1–2 Years as a BPO Trainer
? Qualification: Graduation
? Salary: As per Candidate Profile & Experience
Key Responsibilities:
• Conduct training sessions for freshers and new joiners
• Explain process, product and customer handling techniques
• Develop communication and calling skills
• Conduct mock calls, role plays and assessments
• Monitor trainee performance and provide regular feedback
• Identify training gaps and provide appropriate coaching
• Coordinate with the Operations and Quality teams