– Back Office Executive Position: Back Office Executive – Service Centre Industry: Air Conditioning / HVAC / After-Sales Service Company: Daikin Authorised Service Centre Location: Borivali East - Mumbai, Maharashtra Department: Service / Operations Experience: 1–3 years Employment Type: Full-Time Key ResponsibilitiesReceive and record customer service requests, complaints and enquiries through phone, WhatsApp, email and other channels. Create and update service tickets/job cards with accurate customer and AC/product details. Coordinate with service technicians and engineers for daily service calls and site visits.

Allocate service calls to technicians based on location, urgency and availability. Follow up with technicians regarding visit status,



diagnosis, repair, installation and closure of complaints . Maintain records of customer details, equipment model numbers, serial numbers, warranty status and service history.

Support the Service Manager with administrative and operational activities.

Required

SkillsGood MS Excel and MS Office knowledge. Valuable communication skills. Strong follow-up and coordination skills. Good telephone etiquette and customer-handling ability.

Educational Qualification

Graduate in any discipline preferred.

📌 Back Office Executive (Mumbai)
🏢 Reventus
📍 Mumbai