– Customer Service Associate (Back-office) – International Process

Position: Customer Service Associate (Back-office)

Industry: International BPO / Customer Support

Location: Wanowrie, Pune

Job Type: Full-time | Work from Office

Shift: US Night Shift

Experience: Minimum 1 Year in International Customer Service

Qualification: Undergraduate / Graduate

About the Role

We are hiring on behalf of our client for a Customer Service Associate (Back-office) role. The ideal candidate should have experience in international customer service and possess excellent communication skills to provide professional support through email and chat while ensuring high customer satisfaction.

Key Responsibilities

- Handle customer queries via email and chat in a timely and qualified manner.
- Provide accurate solutions while maintaining excellent customer service.
- Record customer interactions and update case details in the CRM system.
- Escalate unresolved or complex issues to the appropriate team.
- Meet quality standards, productivity goals, and SLA requirements.




- Ensure customer satisfaction by delivering prompt and effective resolutions.

Requirements

- Minimum 1 year of experience in International Customer Service.
- Excellent verbal and written English communication skills.
- Experience in Voice and/or Non-Voice (Email/Chat) support.
- Strong customer handling and problem-solving abilities.
- Basic computer proficiency and familiarity with CRM tools.
- Willingness to work in the US Night Shift.
- Immediate joiners are preferred.

Preferred Skills

- Strong interpersonal and communication skills.
- Good typing speed and accuracy.
- Ability to multitask and manage time effectively.
- Customer-focused approach with attention to detail.
- Ability to work independently and as part of a team.

What We Offer

- Competitive salary package.
- Career growth and learning opportunities.
- Supportive and collaborative work environment.
- Opportunity to work with an international customer service team.

Pay: ₹20,000.00 - ₹30,000.00 per month

Work Location: In person

📌 Back Office Executive (Pune)
🏢 GlobalRise HRM
📍 Pune