- We are looking for a customer-oriented and technically knowledgeable Service Advisor to join the Service / After-Sales team at VFM Honda KR Puram. The candidate will be responsible for handling customers, preparing job cards and estimates, coordinating with the workshop team, monitoring vehicle service progress, ensuring quality delivery, and achieving customer satisfaction and service revenue targets.

- Candidates with an ITI, Diploma, or Automobile background and relevant experience in two-wheeler or automobile service operations are preferred. Freshers with good communication skills and technical aptitude may also be considered.

Key Responsibilities

Customer Handling

- Greet customers professionally and understand their vehicle service requirements.

- Explain the service process, estimated cost, and expected delivery time.

- Maintain strong customer relationships and ensure customer satisfaction.

- Handle customer concerns and complaints professionally.

Job Card Management

- Prepare accurate job cards based on customer complaints and vehicle condition.

- Record customer concerns, additional requirements, and repair instructions.

- Ensure proper documentation and timely updating of job cards.

Vehicle Inspection

- Conduct preliminary vehicle inspections with customers.

- Identify service requirements, damages, and additional repair needs.

- Explain technical issues and recommended repairs in simple terms.

Workshop Coordination

- Coordinate with technicians, floor supervisors, and service managers for timely completion of jobs.

- Monitor vehicle progress from job opening through final inspection.





- Ensure service and repair work is completed according to manufacturer and service standards.

Estimates &

- Customer Approval

- Prepare service and repair estimates.

- Obtain customer approval before carrying out additional work.

- Communicate any changes in estimated cost or delivery time immediately.

Quality &

- Vehicle Delivery

- Ensure proper quality inspection before vehicle delivery.

- Conduct final vehicle inspection and verify that all customer complaints have been addressed.

- Explain completed work, replaced parts, service charges, and future maintenance requirements during delivery.

Customer Follow-up

- Follow up with customers after service to obtain feedback.

- Handle customer complaints and coordinate with management for resolution.

- Work towards achieving CSI / Customer Satisfaction targets.

Sales &

- Revenue

- Identify additional service, repair, and maintenance opportunities.

- Promote genuine spare parts, accessories, extended warranty, AMC, and other applicable after-sales products.

- Achieve individual service revenue and upselling targets.

Daily MIS &

- Reporting

- Maintain daily reports related to job cards, pending vehicles, deliveries, estimates, and customer complaints.





- Monitor pending approvals and help minimize vehicle retention time.

- Maintain proper records according to company and OEM requirements.

Key Performance Indicators (KPIs)

- Customer Satisfaction / CSI

- Service Revenue

- Labour Revenue

- Average Repair Order (ARO)

- Job Card Conversion

- Upselling / Additional Work

- Vehicle Delivery Timeliness

- Repeat Customer Ratio

- Customer Complaint Resolution

- Productivity and Efficiency

- Service Retention

- AMC / Extended Warranty / Accessories Sales

Education

Job Requirements

- 10th or Below 10th as specified in the job requirements.

- ITI / Diploma / Automobile background preferred for the role.

English Level

- Basic English

Gender

- Any gender

Required Skills

- Positive communication and customer-handling skills.

- Basic technical knowledge of two-wheelers.

- Good negotiation and convincing ability.

- Computer / ERP knowledge.

- Ability to prepare estimates and job cards.

Preferred Candidate Profile

- Candidates with experience in two-wheeler or automobile service operations.

- Candidates with ITI, Diploma, or Automobile-related technical knowledge.

- Freshers with good communication skills and technical aptitude may also be considered.

- Candidates who can effectively coordinate with customers and workshop teams.

- Candidates who are comfortable working with customer satisfaction and revenue targets.

Walk-in Interview Details

- Interview Dates: 05 Sep 2026 – 19 Sep 2026

- Interview Time: 10:00 AM – 04:00 PM

- Apply for the job and call HR to confirm the interview.

📌 Automotive Service Advisor (Bengaluru)
🏢 JobTrade
📍 Bengaluru