- Key management includes Opening &Closing; of shift (in-presence).
- Cash Management includes issuing of daily floats, handling cinema imprest, shift banking, shortage control etc.
- Monitoring and controlling of inventory • Quality level of Products and Services • Customer satisfaction • Merchandising and Marketing • Operating costs • Sanitation, cleanliness and hygiene of the entire area under his/her purview.
- Ensure optimum performance in specific jobs assigned in the above areas.
- Conducts daily briefing & sets up targets/ goals for the shift, makes constant effort to achieve the same.
- Check for staff grooming/ discipline.
- Preparing of Weekly roaster for ESPs.
- To introduce current ways and means to minimize transaction time at box office and at the concessions.
- Oversees the services of Cinema from box-office to concessions and cleaning, to ensure highest standards and quality services at all times.
- Conducts operation training to ESPs & Duty Officers (under the guidance of Cinema Head)to enhance job performance and productivity.
- Coaching and initiate disciplinary action (if necessary) to ensure complete adherence of operation SOPs.
- Establishes and maintains the record systems to include but not limited to: