Assistant Manager - Customer Service (Pune)

Assistant Manager - Customer Service (Pune)

11 Sep
|
Jyoti International Foods
|
Pune

11 Sep

Jyoti International Foods

Pune

Roles and Responsibilities

- Manage customer service operations to ensure timely resolution of customer queries and issues.

- Develop and implement effective strategies for client relationship management, focusing on retention and growth.

- Oversee SLA (Service Level Agreement) management, ensuring compliance with agreed-upon targets.

- Lead a team of customer service representatives, providing guidance, training, and coaching to improve performance.

- Analyze data to identify trends and areas for improvement in the customer service function.

Desired Candidate Profile

- 6-10 years of experience in Customer Service Management or related field.

- Proven track record of success in managing teams and driving operational excellence.

- Robust understanding of Client Relationship Management principles and practices.

- Excellent communication skills with ability to build strong relationships with clients at all levels.

📌 Assistant Manager - Customer Service (Pune)
🏢 Jyoti International Foods
📍 Pune

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