? My Friend is HIRING | ASSISTANT MANAGER – COLLECTIONS | HYDERABAD

? Location:Ramanthapur, Habsiguda, Hyderabad

Are you someone who LOVES numbers, thrives on targets, enjoys leading people and gets excited by data?

Then this opportunity could be for you! ?

We’re looking for an energetic, smart, passionate and hands-on Assistant Manager – Collections who can take ownership of centre operations and make things happen.

This is an ALL-ROUNDER leadership role — People Manager + Trainer + Performance Coach + Data Champion + Auditor + Operations Leader.

? WHAT YOU’LL OWN

- Drive day-to-day collections operations and achieve business targets
- Lead and mentor Team Leaders and collection executives
- Track calls, collections, productivity, conversions and SLA performance
- Analyse numbers and turn data into actionable insights
- Conduct performance reviews, coaching and training sessions
- Build a high-energy, accountable and performance-driven team
- Handle escalations and strengthen customer & employee experience
- Conduct quality checks, audits and process reviews
- Identify process gaps and implement smart improvements
- Manage workforce planning and daily manpower allocation
- Prepare MIS, dashboards and performance reports for management
- Partner with HR, Admin, IT and other teams to ensure smooth centre operations
- Maintain strong process discipline, compliance and documentation
- Keep the centre organised, efficient and execution-focused

? DATA & EXCEL ARE YOUR SUPERPOWERS!

We are looking for someone who genuinely enjoys working with data and numbers.

⭐ Advanced working knowledge of MS Excel is essential

⭐ VLOOKUP is a must

⭐ Pivot Tables are a must

⭐ Comfortable working with MIS, dashboards, reports and large datasets

⭐ Ability to identify trends,



opportunities and performance gaps from numbers

? WHO ARE WE LOOKING FOR?

Someone who is

? Energetic and passionate

? Smart and analytical

? Target-oriented

? A robust PEOPLE MANAGER

? A confident TRAINER & COACH

? Detail-oriented AUDITOR

? Data-driven and numbers-loving

⚡ Hands-on and execution-focused

? A problem solver and process improver

? Someone who leads from the front

❤️ Someone who genuinely enjoys building teams and achieving results In short — if you can manage PEOPLE, NUMBERS, PROCESS and PERFORMANCE, we want to meet you!

? EXPERIENCE

- 5–8 years of experience in collections, telecalling, call centre or contact centre operations
- Experience managing Team Leaders and a sizeable operations team
- Strong exposure to collections performance management and MIS
- Graduation required; MBA is an added advantage

? IMPORTANT LOCATION REQUIREMENT The role is based at:

Ramanthapur, Habsiguda, Hyderabad.

For this role, we are looking for candidates who are based within approximately 5 km of the office, enabling excellent accessibility and a strong, consistent connection with the workplace.

? WHEN CAN YOU JOIN?

We would love to meet professionals who are ready to jump-start their next opportunity in the coming days, weeks or at the latest next month.

? INTERESTED?

If this sounds like YOU, Apply Now!

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📌 Assistant Manager Collections (Hyderabad)
🏢 Schellden
📍 Hyderabad