We are looking for an experienced Customer Relationship Executive with relevant real estate experience to manage customer interactions across enquiry, booking and post-sales activities.
Key Responsibilities:
Handle inbound and outbound calls related to project enquiries and bookings.
Maintain and update customer data and follow-ups in CRM systems.
Coordinate site visits and follow up with prospective customers.
Coordinate with customers, Sales, Legal and Accounts teams.
Assist customers with booking formalities and documentation.
Handle payment follow-ups and customer account-related coordination.
Resolve customer queries, complaints and service requests professionally.
Support post-sales activities including agreement execution, possession and handover.
Prepare MIS reports related to leads, bookings and customer status.
Ensure processes follow company policies and applicable RERA guidelines.
Required Skills:
Real Estate Customer Relationship Management
CRM
Client Servicing
Customer Handling
Site Visit Coordination
Booking & Documentation
Payment Follow-up
Post-Sales Coordination
MIS Reporting
Robust Communication & Follow-up Skills