Working in U.S. Shifts, the executives in this department, collect billing outstanding, on behalf of Doctors, Hospitals and Healthcare providers.
Job Requisites:
Undergraduate degree completed or currently pursuing, preferably in Arts and Science.
Excellent English Communication Skills
Adherence to U.S. Shift Timings
Having 1 or more years of experience in the relevant role
Desired Skills:
Client Orientation: Pleasant, skilled, and courteous personality, dealing with people at all levels, internal and external.
Being a Go-getter: Ability to present ideas in business-friendly and user-friendly language; Highly self-motivated, self-directed, and attentive to detail; team-oriented, team-oriented; ability to effectively prioritize and execute tasks in a high-pressure environment.
Multi-tasking skills: Ability to analyse, prioritize and work with focus.
Technical Skills: Ability to work effectively on online platforms and specialized software
Roles and Responsibilities
Perform pre-call analysis and check status by calling the payer or using IVR or web portal services
Maintain adequate documentation on the client software to send necessary documentation to insurance companies and maintain a explicit audit trail for future reference
Record after-call actions and perform post call analysis for the claim follow-up
Assess and resolve enquiries, requests and complaints through calling to ensure that customer enquiries are resolved at first point of contact
Provide accurate product/ service information to customer, research available documentation including authorization, nursing notes, medical documentation on client's systems, interpret explanation of benefits received etc prior to making the call
Perform analysis of accounts receivable data and understand the reasons for underpayment, days in A/R, top denial reasons, use appropriate codes to be used in documentation of the reasons for denials / underpayments
Ensuring the daily assigned accounts are resolved/ worked on
Escalate difficult collection situations to Team Leaders situations and seek education and instruction.
This is a target and quality based role.
Pay: ₹20,027.88 - ₹32,589.98 per month
Benefits:
Food provided
Provident Fund
Work Location: In person
📌 Voice Process Executive Chennai (India)
🏢 Coronis Ajuba
📍 India
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