Role Objective
Follow up is the most essential part in the RCM cycle. It is usually the last step in the cycle after cash posting. After Denial management (AR Follow up), again the cycle starts till the payment is made by the insurance company.

Essential Duties and Responsibilities:
Establishes and assures compliance with departmental policies and procedures in conformance with corporate policies and procedures.
Manages people and drives retention
Analysis data to identify process gaps, prepare reports
Performance management
First level of escalation
Work in all shifts on a rotational basis
Need to be cost effective with regards to processes, resource utilization and overall constant cost management
Must operate utilizing aggressive operating metrics.

Qualifications:
Graduate in any discipline from a recognized educational institute (Except B.Pharma, M.Pharma,



Regular MBA, MCA B.Tech Freshers)
Positive analytical skills and proficiency with MS Word, Excel and Powerpoint (Typing speed of 30 WPM)
Good communication Skills (both written & verbal)

Skill Set:
Candidate should be valuable in Denial Management
Candidate should have knowledge of Medicare, Medicaid & ICD & CPT codes used on Denials
Ability to interact positively with team members, peer group and seniors.
Subject matter expert in AR follow up
Demonstrated ability to exceed performance targets
Ability to effectively prioritize individual and team responsibilities
Communicates well in front of groups, both large and small.

📌 Associate Operations Manager Chennai (India)
🏢 R1 RCM Global Private
📍 India