Job SummaryThe Student Support is responsible for assisting students with academic, administrative, and personal queries to ensure a smooth and positive learning experience. The role involves guiding students, resolving issues, and acting as a bridge between students and the institution.Key Responsibilities
Serve as the first point of contact for student inquiries via phone, email, chat, or in person
Provide accurate information about courses, schedules, policies, and procedures
Resolve student issues and escalate complex concerns to relevant departments
Support students with technical issues related to learning platforms (for online programs)
Coordinate with faculty, administration, and other teams to ensure student needs are met

Required Skills & Qualifications
Bachelor’s degree in any field
Solid communication and interpersonal skills




Problem-solving and conflict resolution abilities
Basic computer skills (MS Office, CRM tools, or learning platforms)
Ability to multitask and manage time effectively
Empathy and a student-first mindset

Preferred Skills (Optional)
Experience in education, customer support, or counseling
Familiarity with Learning Management Systems (LMS)
Ability to handle high-volume queries

Key Competencies
Patience and empathy
Active listening
Organizational skills
Adaptability
Team collaboration

Working Conditions
Interaction with diverse student groups

Pay: ₹20,000.00 - ₹22,000.00 per month

Language:
English (Preferred)

Work Location: In person

📌 Student Support Assistant Gurugram
🏢 MSL Learning Systems
📍 Gurugram